help

The Service 

Q: What information do you provide?
A: Subscribers have full access to a regularly updated online database of rundown properties for sale in London. Basic details and descriptions are listed with a link to further details from the estate agent. Subscribers also have access to a London auction calendar which lists dates, venues and websites for auctioneers holding residential auctions in the capital.

Q: How often do you update the database?
A: Properties are usually added every day, Monday to Friday and the database is checked regularly to remove those that are under offer or sold.

Q: How long do I have to subscribe for?
A: We offer monthly and annual subscriptions. The minimum subscription term is one month assuming that you cancel before your next monthly payment is processed.

Q: How do I subscribe?
A: Subscribing to Property Renovate is very simple, just click here to get started.

Q: How do I cancel my account?
A: Simply email support@propertyrenovate.com with your cancellation request. Please note that subscriptions are automatically renewed at the end of each subscription period. Therefore we require at least five day's notice if you wish to end your subscription.

The Properties 

Q: What types of property are listed?
A: All properties need some level of work, from minor cosmetic updating to major renovation.

Q: Where are the properties?
A: All properties are in London and have a London postcode. View our area guides to discover more about the areas of London we cover.

Q: How many properties are listed?
A: The current number of properties is always listed on the top of our homepage. On average we add between 150 and 200 properties each week.

Q: Where do you source these properties from?
A: We combine sophisticated search software with regular contact with estate agents and auctioneers throughout London. This ensures that we list the latest properties on the market.

Q: Do you list auction properties?
A: We list a small number of auction properties but we also provide subscribers with access to a comprehensive calendar of upcoming residential property auctions in London.

Payment 

Q: How much does it cost to subscribe?
A: Monthly subscriptions are currently 20% off at just £20 per month. Annual subscriptions are currently half price costing just £150 per year. These are set up as automatically recurring payments processed each month/year until you cancel your subscription. You can subscribe here.

Q: Are there any other fees or commission?
A: No, the only payment we take is the subscription fee.

Q: How do I pay?
A: You can pay by either Visa, Visa Delta, Mastercard or Electron.

Q: Is it safe to use my credit/debit card online?
A: When completing your subscription registration you will be taken into a secure area which is managed by SecureTrading who employ the most sophisticated online trading system available. All transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details nor other information.

Membership Problems 

Q: What do I do if I'm having problems logging in?
A: If you have forgotten your password, you can request a password reminder. This will be emailed to you. Please contact us if you are still having problems, we will investigate the problem and get back to you as soon as possible.

Q: How do I cancel my account?
A: Simply email support@propertyrenovate.com with your cancellation request. Please note that subscriptions are automatically renewed at the end of each subscription period. Therefore we require at least five day's notice if you wish to end your subscription.

Q: I'm interested in a property, who do I contact?
A: You should contact the estate agent, auctioneer or private seller in the normal manner.

Q: I need to update my details?
A: To update your details, click here. (you will need to be logged in).

Q: A property link doesn't appear to be working?
A: There may be a problem with the estate agent's website so you may wish to try the link again later. Alternatively the property may be sold or no longer on the market. As we are constantly monitoring the database we will soon update the details.

Other 

Q: How can I contact you?
A: Our full contact details are available here.

Q: Can I list my property on your website?
A: If you have a property that you would like to list on our website, please contact us for further information.